Stay Warm, Holliston. We’ll Handle the Oil Delivery.

info@hollistonoil.com

508-429-2075

Frequently Asked Questions

If you don’t see your question below, give us a call. You’ll speak with someone local who can help.

Heating Oil Questions

Most tanks have a gauge. When it gets close to one quarter full, it’s time to schedule a delivery. If you’re not sure, call us and we can help.

Yes. Automatic delivery is based on your past usage and weather patterns. It helps prevent running out during cold weather.

We deliver heating oil in Holliston and many surrounding MetroWest towns, including Hopkinton, Natick, Framingham, Medway, Ashland, Milford, and nearby communities.

Yes. Emergency service is available day and night for our oil heat customers if heat or hot water is lost.

Diesel Fuel Questions

We provide on-road diesel, off-road diesel, and kerosene.

Yes. Bulk delivery is available for commercial customers with larger storage needs.

Yes. We have a FuelMaster diesel pump located at our Holliston facility. It is available 24 hours a day.

Commercial diesel fuel delivery is available across cities and towns between Boston and Worcester.

Installation and Repair Questions

Yes. We install hot water boilers, steam boilers, hot air heating systems, oil burners, oil tanks, and water heaters.

Yes. When we replace equipment, we remove the old system and arrange proper disposal at a salvage yard.

When required, we apply for permits with the local fire department.

We install oil-fired water heaters, indirect water heaters, and tankless water heaters.

Billing and Scheduling

Prices change often. For the most accurate price, call our office and we will review current rates with you.

You can call us or use the request forms on our website for heating oil delivery, diesel fuel delivery, or installation and repair service.

If your heat or hot water is out and you are an oil heat customer, call us directly. Forms are not monitored for urgent issues.

Price Protection Program

Yes. We agree to supply a specific number of gallons to a specific location at a pre-determined price for a limited period of time with a beginning date, expiration date, and specific payment terms. It is an agreement. It is a contract, and parties (both Holliston Oil and consumer) that breach could be found liable and subject to fines in U.S. Courts. Customers are obligated to accept delivery and pay for the oil they order in accordance with the terms of the contract.

We update our program pricing weekly. It is not uncommon for prices to go up or down $0.04 - $0.06 on a daily basis. A customer who calls in this week may get quoted a different price than one that had called last week. The price on each program is different.

Your account remains on automatic delivery until you request a change (in writing) in your status. After the contract rate has expired, we continue to deliver fuel to your house at our daily market rate. With automatic delivery you will avoid the possibility of running out of fuel.

After we have delivered the quantity of contracted gallons you ordered, your account will remain on automatic delivery, and oil deliveries will be charged at our daily market rate. Our contract allows our customers the flexibility of choosing how many gallons they want to lock in (up to 95% of the prior year usage), but requires the customer to be on automatic delivery until the end of the contract. If you wish to terminate automatic deliveries after the contract has expired, you need to do so in writing, or by e-mail.

Maybe!! Last winter was colder than normal. Many customers exhausted their budget gallons and also had deliveries of additional gallons. Customers that did not make their first budget payment in July were making budget payments into May and June. To avoid the possibility of having a budget payment due together with an overage invoice, we suggest you begin your budget payments in July and have the ten payments made by April.

No, not always. Nobody can predict prices, they are a function of world events, you cannot expect that your locked-in rate will always be lower than the daily rate every single day of your contract term. In early 2026 prices rose dramatically. Customers with a fixed rate had the benefit of lower rates. A customer with a capped rate with downside protection will always pay the lowest rate.

If you want to budget your oil purchase at a fixed monthly payment, you should consider a program. If you fear that prices will rise, and you cannot tolerate the risk of rising prices for heating oil next year, you should consider a program.

First of all, that is your money. We will leave it on your account; it can be applied to future deliveries, services or the following year’s budget.

Fixed price customers will continue to pay the rate that they agreed upon until the contract expires, their price is FIXED. Customers who have a capped price, purchase Downside Protection. Their price will always be the lower of the contract price or the Holliston Oil Daily Market Rate.

Still Have Questions?

If you need more information, we’re happy to help.