Maintenance Plans

Service Agreement Provided Only to Our Automatic Oil Delivery Customers

Live worry free with our Oil Heat Maintenance Packages to ensure your equipment is in top shape all year long. Choose the plan that is right for you, and contact us to enroll.

ELITE Maintenance Package

$325/yr

A cost-effective way to keep your heating system operating safely and reduce the amount of fuel your system uses.

Includes:

Annual Heating System Tune-Up & Efficiency Test
Oil Tank Peace of Mind Coverage
20% Discount on Service Repairs. Includes parts and labor (excludes system replacements)
Priority Service & Scheduling
24-Hour Emergency Service (At a 20% discount, parts and labor)
$250 New Heating System Installation Discount (When installed by Holliston Oil)

PREMIER Maintenance Package

$375/yr

The most comprehensive plan in the area. It’s the plan to choose for ultimate security and home comfort.

Includes:

Annual Heating System Tune-Up & Efficiency Test
Oil Tank Peace of Mind Coverage
40% Discount on Service Repairs. Includes parts and labor (excludes system replacements)
Priority Service & Scheduling
24-Hour Emergency Service (At a 40% discount, parts and labor)
$500 New Heating System Installation Discount (When installed by Holliston Oil)

WATER HEATER Maintenance Package

$225/yr

Includes:

Annual System Tune-Up (Must be done in conjunction with the heating system)
Discount on Service Repairs. Discount percentage depends upon enrollment in either Elite or Premier Maintenance Package. Includes parts and labor (excludes system replacements)

Annual Heating System Tune-Up

Your heating system will be tuned up annually (at no additional cost). This will ensure that your equipment operates at maximum efficiency. Benefits of our annual heating system tune-up:

Replace oil filter cartridge and/or spin-on
Replace fuel-pump strainer and gasket
Replace burner nozzle
Visually check oil tank and tank legs
Check and flush oil line clean
Adjust and clean electrodes (replace if necessary)
Inspect burner end cone/tube
Inspect burner drive coupling
Test burner ignitor
Vacuum boiler or furnace flues and flue pipe
Clean burner fan and air shutter
Replace air filter (hot air system, 1" filter only)
Inspect blower motor and belts (hot air system)
Inspect combustion chamber
Check chimney draft
Test all safety controls
Test high-temperature limit safety
Flush and test low-water cutoff (steam systems)
Test service switch operator
Efficiency test

Our technician will provide you with an inspection report upon completion of your tune-up.

Oil Tank Peace of Mind Coverage

Level of coverage subject to initial inspection along with follow up inspections on an annual basis. Qualification may change upon annual inspection.

Holliston Oil will provide an aboveground heating oil tank replacement (maximum capacity 330 gallons) in the event your qualified oil tank leaks due to internal corrosion. You must have all of your heating oil delivered by Holliston Oil. We are able to include this coverage as our premium heating oil provides an extra layer of protection against internal corrosion.

For qualified tanks that leak for reasons other than internal corrosion, a $500 coupon will be issued toward a new oil tank replacement. For tanks that do not qualify, a $500 coupon will be issued toward a new oil tank replacement.

*See General Conditions #11 for details

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General Conditions

These plans cover one residential heating unit (domestic residential #2 fuel oil burners with a maximum firing capacity of less than 3 GPH).

This agreement is between the customer and Holliston Oil, herein referred to as the Company. The Elite and Premier Oil Heat Maintenance Packages are only valid if ALL heating oil is purchased through the Company. This agreement will automatically suspend if the customer ceases to pay for repair parts, labor, or other chargeable items when due, or renders or permits anyone other than the Company to perform service to the heating system and associated equipment unless so instructed beforehand by the Company. There shall be no obligation upon the Company to perform any service or provide parts after termination of this agreement. Upon termination, there shall be no refund or credits allowed. This agreement is transferable in a real estate transaction.

This agreement is offered to all customers subject to an inspection and approval of their equipment. Holliston Oil reserves the right to inspect the equipment covered before acceptance. Any parts necessary for acceptance will be charged at prevailing rates unless otherwise specified.

This agreement will become effective immediately following the inspection and approval of the customer’s equipment, as required above, and payment of the invoice. This agreement is effective for a twelve-month period and will automatically renew unless notified by either party in writing within 30 days of the anniversary date.

Account must be current. Past due balances on any open account will void this plan. Payment for all service work is due at the time the bill is provided. Holliston Oil shall not be responsible for customers’ failure to use ordinary care in the operation of any heating/hot water system, such as, but not limited to, replacing blown fuses, resetting breaker switches, turning on and off switches, frozen pipes, air in system and temperature adjustments. Failure to have unoccupied house checked daily during below freezing weather may void this plan.

Priority Service is defined as first available service and will be billed at normal business hour rates (M-F 7:00AM-4:00PM). Priority Service provided on holidays and/or outside of normal hours will be subject to a prevailing rate.

Only EMERGENCY SERVICE will be performed outside of normal business hours. Emergency Service shall be defined as no heat during the heating season or a problem creating an unsafe condition or causing damage to property. Non-emergency calls will be dispatched the next regular business day unless otherwise requested by customer. Non-emergency calls will be subject to overtime rates less your applicable discount.

This agreement does not cover repair or service of this equipment damaged due to fire, flood, lightning, freeze-up, acts of God, or civil disturbance.

The Company does not guarantee availability of parts but will make every effort to obtain parts which may be required. This agreement covers replacement of obsolete parts if available.

Service repair discounts associated with Oil Heat Maintenance Packages or Water Heater Maintenance Package are only eligible toward the replacement of existing parts and the required labor of the current heating system in place. The respective plan discounts will not be valid toward parts and labor associated with upgrading equipment, converting energy sources, new equipment installations, domestic water repairs, circulators (except residential cartridge type circulators), repairs to zone valves, radiators, connectors, hot water coils, water gaskets, feed and back flow valves, anode rods, bleeding or purging air from system, outdoor reset controls, advanced controls, warm air panels, zone dampers, repair of water leaks, repair, or damage resulting from frozen pipes or oil lines, power vents, damage or leaks to components caused by anti-freeze or items not identified in plan agreement unless otherwise specified. Under no circumstances shall the Company be liable for any consequential or resultant damages or injury (including death) to persons or property, nor for damages resulting from defective equipment; loss or damage resulting from operation or non-operation of said equipment; delays in performing service; making repairs or installations of parts; because of strikes, accidents, explosions, or shortages; or due to other conditions beyond the control of the Company.

Scheduling the date of your annual heating system tune-up and efficiency test is the responsibility of the homeowner each year.

The 20% or 40% discount on parts and labor does not apply to system replacements.

The Company will provide an oil tank replacement for a qualified oil tank if the tank leaks due to internal corrosion. Oil tanks covered under this program must be inspected and qualified by the Company to ensure coverage. Level of coverage subject to initial inspection along with follow up inspections on an annual basis. Qualification may change upon annual inspection. For tanks that do not qualify or tanks that require replacement for reasons other than internal corrosion, the Company will issue a $500 tank replacement credit. Accidental damage is not covered by the coverage. The Company will remove and replace the faulty tank, fire-O-Matic valve, tank gauge, and vent alarm if tank is qualified for full coverage at no extra charge. The cost for permits, changes required by current safety codes (such as new fill or vent pipes, new oil supply lines, or oil safety valves), difficulty accessing equipment, or other unusual circumstances will be billed to the customer.Customer will be responsible for providing access to a tank that has been enclosed or built in, or where there is no adequate clearance to move the tanks in or out of the building. The Oil Tank Peace of Mind Coverage does not cover environmental cleanup, property damage, waste disposal service, or other damages or losses caused by a tank leak or system failure even if the tank has qualified. To the extent permitted by law, there is no warranty of merchantability or other implied warranty. Any claim for breach of warranties must be brought during the one-year period or within 90 days thereafter.